Refund Policy

In cases of accidental or erroneous cash credits to any party, user or company, we can independently refund/request a refund or you can request a refund within two weeks of initiating such transaction. Junglee Ludo will, at its sole and absolute discretion, process a refund if it believes it is a genuine case of accidental or erroneous cash credit, which is clear from your request or after our own independent investigation. The refund amount will be credited within two weeks to the financial instrument/platform/source account that was used to make the corresponding transaction. It is clarified that any refund under this clause is strictly subject to the sole discretion of Junglee Ludo.

Cancellation of Games

Junglee Ludo is not responsible for any loss resulting from the cancellation of any games due to Service outages caused by the failures of our service providers, computer viruses, natural disasters or any other reason that is beyond our control. You acknowledge that you will not be entitled to any refund due to the cancellation of games caused by factors that are beyond the reasonable control of Junglee Ludo.

Online Transactions

Transactions to transfer money to your Junglee Ludo account have to be made through third-party payment gateways. Junglee Ludo is not responsible for the denial or rejection of any transactions as they are subject to the terms and conditions of the third-party payment gateways. Junglee Ludo may reverse any transactions, and the specific amount will in such a case be refunded to the financial instrument/platform that was used by you to perform the transaction.